Shipping and Ordering Information

Standard Shipping Schedule

Please allow additional processing time during peak seasons, promotional and special events. PagoToys is not responsible for any carrier delays caused by poor weather, package mishandling, or higher than usual volume.

Method

Cost

Processing

(pick & packing)

Transit

(Orders ship from CA)

Delivery*

(Days after order placed)

Standard Ground Flat Rate (Not avail. for AK,HI, and U.S Territories)

$ 7.49

1-7 business days

1-5 business days after pick up

2-14 business days

Priority Mail Expresss

$ 21.98

1-2 business days

1 business day after pick up

2-3 business days

*Note: business days are defined as 9:00 am - 5:00 pm PT, Monday - Friday and exclude holidays and weekends. Please allow additional processing time during peak seasons, promotional and special events. We are not responsible for any carrier delays caused by poor weather, package mishandling, or higher than usual volume.

**Not available for PO or APO addresses. Orders are processed and shipped out during regular business hours.

All shipping times are calculated in business days. Please note that Saturday and Sunday are not considered business days. Transit time with standard shipping is three to seven business days, and the transit time with expedited shipping is one to three business days, depending on the method of expedited shipping that is selected. For example, if you submit an order after 1:00 p.m. PST on Friday or over the weekend, it will ship the following business day (typically on the following Monday, except in the case of national holidays).  Any orders with expedited shipping placed on a Friday will be shipped out within 1-2 business days. Please keep this in mind when making purchases with overnight shipping as your package may not arrive until the 3rd business day.
We currently offer shipping within the contiguous United States. However, shipping is not available for PO or APO addresses. We currently do not offer international shipping.
Ahh . . . it's the age-old (OK, maybe not that old) question for online shoppers everywhere! We offer free shipping on orders over $49, excluding orders to Alaska, Hawaii, and other non-contiguous U.S. locations. Free shipping will be automatically applied to the order subtotal after discounts (and before oversized item fees if applicable, shipping fees and taxes). Occasionally we offer "free shipping with no minimum order" and a promotional code will be provided and must be added to your cart at checkout to apply. Free shipping will be at the Standard Ground Flat Rate and Times for delivery.

Our Products

Returns and Refunds

PagoToys™ is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 45 days of the order date - WITH ORIGINAL PACKAGING. No questions asked! No restocking fees! 1. Email customerservice@pagocompanies.com with your order number to receive your return authorization. If item was damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, we will issue a full refund minus shipping costs. 2. We do not accept any returns after 45 days from ship date. 3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue. 4. To cancel an order, please contact PagoToys™ as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse. 5. All refund recipients will receive an email confirmation for their records.
Refunds will be issued in the original form of payment made.